Last Updated: August 7, 2026
This Privacy Policy describes how your personal information is collected, used, and shared when you use our AI phone service for restaurants (referred to as the "Service").
When you interact with our Service, we collect the following types of information:
Personal Information: When you provide us with information such as your name, phone number, and email address, we collect and store this data securely. This information is necessary for facilitating restaurant reservations or inquiries.
Usage Information: We collect information about your interactions with the Service, including call logs, timestamps, and duration of calls. This helps us improve the quality of our service and troubleshoot any issues.
We use the information we collect to:
- Facilitate and manage restaurant reservations and inquiries on your behalf
- Improve the quality and performance of our Service
- Provide customer support
- Send you transactional communications related to your reservations, including confirmations, reminders, and updates
We do not sell, trade, or otherwise transfer your personal information to outside parties. However, we may share your information with trusted third parties who assist us in operating our Service, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.
Hostie may send you text messages related to your restaurant reservations, including booking confirmations, reminders, and updates. By providing your mobile phone number through our website or Service, you consent to receive these messages from Hostie.Your mobile phone number, SMS opt-in consent, and any messaging data will never be shared, sold, rented, leased, or provided to third parties, affiliates, or lead generators for marketing or promotional purposes. This information is used solely to facilitate communications directly between you and Hostie.Message frequency varies. Message and data rates may apply. To stop receiving text messages from Hostie, reply STOP to any message. For assistance, reply HELP or contact us at help@hostie.ai.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Afterward, we securely dispose of or anonymize your data.
You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. To exercise any of these rights, please contact us at help@hostie.ai.
If you are a restaurant owner, operator, or representative who contacts us, requests a demo, submits a form on our website, or becomes a customer, we may collect your name, business email address, phone number, and restaurant name. We use this information to respond to your inquiry, provide information about our Service, and send you marketing communications, including product updates, offers, and other promotional content. You can opt out of marketing communications at any time by clicking "unsubscribe" in any email we send, or by contacting us at help@hostie.ai.If you are a California resident, you have the right to opt out of the sale or sharing of your personal information and to request access to, correction of, or deletion of your personal information. To exercise these rights, contact us at help@hostie.ai or visit https://app.retention.com/optout.
We reserve the right to update or change our Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on this page. We encourage you to review this page periodically to stay informed about how we protect your information.
Cookies and similar technologies may be used by our online data partners or vendors to associate your website activities with your email address in order to send you relevant marketing communications. You may opt out of this at any time by visiting https://app.retention.com/optout.
If you have any questions about this Privacy Policy, please contact us at help@hostie.ai.
