Standardize phone performance across every location in your group, while protecting the hospitality that makes your brand worth building.
Many locations supported in a single deployment
Structured rollout framework tailored to your business
Uptime SLA guarantee, and SOC2 level compliance
One dedicated team comprised of a CSM, Product, and Ops
Hostie is trusted and loved by hospitality groups nationwide.
Hostie Enterprise isn't a bigger version of our SMB product. It's a purpose-built platform for operators who manage brand voice, labor costs, and guest experience at scale.
Standard phone performance across 80 locations while reducing labor strain.
Enforce brand voice across every brand, every location, every shift.
Unified reporting with location level drill down and executive ready reports.
See who’s calling, follow conversations in real time, and keep guest history with you.
PLATFORM CAPABILITIES
Replace your phone system and bring calls, texts, and emails into one place—connected to your integrations.
See aggregated data, manage conversations in one inbox, and use Hostie Scoring to keep your group running smoothly.
When a location is fully booked, Hostie automatically recommends another location in your group, so you capture the guest instead of losing them to a competitor.
Collect event inquiries across all your locations. Hostie sends PDF event details automatically and, for day-of events, forwards calls to your events team so nothing falls through the cracks.
Hostie identifies your most valuable guests and remembers details about them and past conversations, so every interaction feels personal, no matter which location they call.
After every interaction, Hostie can follow up with your guests via text message — keeping your brand top of mind and driving repeat visits without adding work for your team.
SOC 2 roadmap, role-based permissions, data encryption at rest and in transit, data deletion guarantees, and bot law compliance — baked in, not bolted on.
Centralized prompt control with standardized templates. Every location sounds like your brand — not like a rogue franchise. Regional dialects supported.
A named Customer Success Manager from day one. Direct Slack channel access. Escalation SLAs. Quarterly Business Reviews with executive-level reporting.
DEPLOYMENT FRAMEWORK
Align on goals, KPIs, and rollout scope. Map your brand standards and location hierarchy.
Days 1 - 14
Deploy to 3–5 locations. Tune brand voice, measure performance.
Days 15 - 30
Executive review of results. Finalize rollout plan. Get Ops, IT, and Training aligned.
Days 30 - 40
Phased deployment across all locations. QBRs begin. Co-marketing opportunities unlocked.
Days 40 - 90
Originally built for restaurants
Full transparency and visibility
Unlimited restaurant prompts
Automated reservations
Automated takeout orders
Accessible from phone, tablet, or computer
Supports 20 different languages
Easy to access call transcripts
Exclusively supporting restaurants
“I spoke with Randall immediately and connected because we both have family-run restaurants and he understands the unique challenges. We're not a corporation. He really understood.”
Suki Skye, Co-Founder
DACHA Kitchen & Bar
