Hostie’s Virtual Concierge now integrates with Stream, allowing restaurants to take phone and text orders automatically while sending those orders directly into the restaurant’s POS for fulfillment.
Whether a guest calls for pickup, delivery, or catering, Hostie captures the order conversationally, confirms the menu items and modifiers, and passes the order through Stream’s integration infrastructure so it can flow into the restaurant’s existing POS and ordering systems.
For restaurants, this means fewer missed orders, less manual entry, and a smoother ordering experience that works even when the team is busy.
Why It Matters
- Capture every order: Guests can place takeout, delivery, or catering orders over the phone or SMS, even when staff are busy or unavailable.
- No redirects, no drop-offs: Orders are taken directly inside the Hostie conversation instead of sending guests to a separate link or ordering page.
- Built for restaurant operations: Hostie captures the order conversationally, while Stream helps route the order into the systems restaurants already rely on.
- Seamless POS connectivity: Orders can flow through Stream into the restaurant’s POS, helping the kitchen receive orders without staff manually re-entering them.
- Less manual work: Menu items, modifiers, and order details can be captured and passed through the integration, reducing the risk of mistakes during busy service.
- Human-quality interactions: Guests get a natural ordering experience that sounds like the restaurant’s brand, not a generic bot.
How It Works
- Guest calls or texts the restaurant’s number.
- Hostie greets the guest in the restaurant’s brand voice and asks what they would like to order.
- Hostie captures menu items, modifiers, quantities, pickup or delivery details, and any guest notes.
- Hostie repeats the order back to the guest for confirmation.
- Once confirmed, the order is sent through Stream’s integration infrastructure.
- Stream routes the order into the restaurant’s connected POS or ordering system for fulfillment.
- The restaurant receives the order without needing to manually re-enter it from the phone call or text conversation.
Capabilities
- Conversational ordering: Hostie can capture pickup, delivery, and catering orders through phone or SMS.
- Order detail capture: Items, modifiers, quantities, guest notes, timing, and fulfillment details can be captured inside the conversation.
- POS connectivity powered by Stream: Orders can route through Stream into the restaurant’s connected POS or ordering system.
- Multi-location support: Hostie and Stream can support restaurant groups with multiple locations, menus, hours, and operational workflows.
- Reduced manual entry: Orders taken by Hostie can be passed into the restaurant’s systems instead of requiring staff to key them in by hand.
- Flexible restaurant workflows: The integration can support different restaurant setups depending on POS, menu structure, fulfillment type, and location needs.
- Smart escalation: Hostie can still route guests to a manager or staff member when human support is needed.
- Reporting and visibility: Restaurants can better understand call volume, order activity, and revenue generated through Hostie-powered conversations.
Operator Benefits
- More captured revenue: Restaurants can capture high-intent phone and text orders that might otherwise be missed.
- Reduced labor pressure: Hostie handles routine ordering conversations so staff can stay focused on hospitality and in-store service.
- Fewer manual errors: Stream helps move orders into the restaurant’s connected systems, reducing the need for staff to manually re-enter order details.
- Better guest experience: Guests can order naturally by phone or text without downloading an app, navigating a website, or waiting on hold.
- Faster fulfillment: Orders can reach the POS or ordering system more efficiently, helping the kitchen begin preparation sooner.
- Works across restaurant tech stacks: Stream helps Hostie connect into the systems restaurants already use, making the experience easier to support across different operators and locations.
- Built for scale: Multi-location brands can use Hostie and Stream to support more ordering volume without adding more manual work at the store level.
