Event revenue is often lost before anyone even has a chance to respond. Private dining requests, large group celebrations, and corporate events don’t arrive neatly during business hours.

They come in during service, after hours, or when teams are already stretched thin.Without a system to capture and respond in real time, high-value opportunities quietly slip away.

Speed-to-lead matters more than ever in competitive event sales. Guests are often reaching out to multiple venues at once, and the first team to respond with clarity and confidence usually wins the booking. 

When calls go unanswered or details are lost, those opportunities move on fast. That’s why we’re excited to announce the Hostie x Tripleseat integration to help you capture every call and increase sales.

Introducing the Hostie x Tripleseat Event Management Integration 

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Our integration connects Hostie, our hospitality-first virtual concierge, directly with Tripleseat, the event management platform trusted by thousands of venues. 

Together, they create a seamless path from first guest inquiry to a fully logged event lead, without adding more work for your team.

Hostie becomes the front line for event calls and texts. We answer every incoming inquiry in your brand voice and guide the conversation naturally, whether the guest is calling or texting. Hostie can continue the conversation via text to confirm details, answer follow-up questions, and collect key information like date, time, headcount, and contact details before routing the qualified lead directly into Tripleseat.

Tripleseat remains the system of record for private events and event management. Nothing changes about how your team works inside the platform.

The result is simple. Event inquiries flow directly into Tripleseat automatically, even when your staff is busy or unavailable. 

No more voicemail backlog and hastily scribbled handwritten notes that get lost in the shuffle. 

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Meet the Platforms Behind Simplified Event Booking

Tripleseat

Tripleseat is an industry-leading event management platform built for restaurants and hotels that rely on private events, catering, and group dining to drive revenue. 

Tripleseat customers use the platform to manage the entire event lifecycle, from inbound leads and proposals to bookings and reporting.

For hospitality groups, Tripleseat centralizes sales and event management in one place, helping teams stay organized across multiple locations. It’s a powerful platform that supports growth without forcing teams to reinvent their workflow.

Hostie

Hostie is a virtual concierge built specifically for restaurants and the hospitality industry. We answer calls and texts 24/7, handle guest inquiries, support reservations and private events, and protect the guest experience during peak and off-peak hours.

Our conversations feel hospitality-first, not robotic. Guests can ask questions, request dates, share details, and get immediate responses in a way that feels natural.

Behind the scenes, operators get real-time visibility through transcripts and a unified inbox that integrates directly with your existing hospitality software. 

When your team is deep in service, we keep the front door covered. When managers come in the next morning, the story is already there, captured clearly and ready to act on, so you can move faster and deliver the kind of responsiveness guests remember.

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How the Hostie x Tripleseat Integration Works

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From the outside, the experience looks and feels straightforward, as it should. 

Behind the scenes, the integration is doing the busywork your team usually has to squeeze in between service and follow-up:

• A guest calls or texts your restaurant, hotel, or venue with an event-related question or request.
• Hostie answers instantly, 24/7, in your brand voice.
• We recognize when the inquiry is about private events, large-group bookings, catering, or hotel events, and then guide the conversation naturally with conversational AI.
• We collect the information your sales and event management team needs to take the next step, including the date and time, headcount, contact info, the occasion, and any key notes (like dietary needs or timing constraints).
• Hostie can send guests text links to event menus, packages, or space decks, so they have everything they need to evaluate your venue before your team even follows up.
• Once the inquiry is qualified, Hostie creates the lead directly inside Tripleseat, pre-filled with the guest’s details.
• Your team opens Tripleseat to a ready-to-work inquiry in the right place, so follow-up is fast, and nothing gets lost.
• You also get visibility into what’s coming in through transcripts and reporting, without having to dig through voicemails or call logs.

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This is the kind of restaurant automation that actually supports hospitality. It keeps the booking process moving while your team stays focused on service.

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Built-In Visibility and Reporting

With the Hostie x Tripleseat integration, teams get clear visibility into every event inquiry from the first touch. You can:

• Track how many event leads Hostie captures
• Review transcripts of event-related calls and text conversations
• Spot trends in group size, timing, and demand

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This makes it easier to understand where your event business is coming from, identify missed opportunities, and improve follow-up without digging through voicemails or disconnected systems.

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The Operational Payoff for Restaurants

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Private events often represent some of the highest-margin revenue for restaurants and unique venues. But unlike a standard reservation, an event inquiry usually comes with a real planning process attached. 

Guests are asking about dates, headcount, timing, menus, catering orders, and how the booking process works. If they have to wait or repeat themselves later, that’s often where you lose the lead.

Speed matters, but so does accuracy. When event details get scribbled down mid-shift or entered later from memory, things slip. Then your team is forced to do cleanup work before they can even start serving guests. 

The Hostie x Tripleseat integration solves that early-stage chaos by simplifying event booking from the first touch. Our virtual concierge captures the details in a warm, hospitality-first conversation, then creates a qualified lead directly inside Tripleseat. 

At Rodizio Grill, Hostie alerted staff to a same-day call from a party looking for a venue for 70 people. Because the team responded instantly, they secured the entire booking and added over $2,300 in revenue for a lunch party that might otherwise have gone to a competitor. 

That kind of responsiveness is hard to pull off during peak service without support built for hospitality. 

By keeping event inquiries moving and routing them directly into Tripleseat, Hostie helps your team stay focused on delivering great experiences, while still capturing and prioritizing high-value event leads to help you secure that revenue. 

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Reach Your Full Potential With Hostie and Tripleseat

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If you’re already using Tripleseat, adding Hostie is a straightforward investment in better coverage and stronger follow-through. 

Teams looking for a simpler way to manage private events, catering orders, and group bookings can rely on this integration to keep the booking process moving from the first call to a logged lead in Tripleseat.

Every event inquiry deserves a fast, thoughtful response. With Hostie and Tripleseat working together, you can stay responsive during peak service and after hours, without pulling your team away from the floor.

Want to see it in action at your restaurant? Book a demo or start your free trial with Hostie today!

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