How The Stinking Rose Group is Managing 24,000 Calls Through Their Virtual Concierge
Case Study
Hostie resolves 73% of calls, books 61 reservations, and prevents missed revenue – including a same-day 50+ top!
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Case Study
Rodizio Grill, a vibrant Brazilian steakhouse owned and operated by Mark Chapman and his wife, opened its doors three years ago. Although the couple has been in the restaurant industry for about 20 years, Rodizio quickly introduced a new set of challenges as call volume grew and staffing fluctuated – especially among young, turnover-prone host teams.
Delivering consistent information over the phone became increasingly difficult, and inconsistent answers started impacting the guest experience.
In early 2025, Rodizio Grill implemented Hostie and immediately saw the impact.
Before Hostie, the restaurant struggled with training, turnover, and inconsistent answers from staff. Guests calling with simple or important questions would often receive different answers depending on who picked up.
With Hostie, every response is accurate, consistent, and matches Rodizio Grill’s standards.
“One of the one of the challenges we had was consistency of the message to our guests when they called,” Mark shared. "So when we were introduced to Hostie, that was one of the first things I noticed that it fixed. Hostie is going to give the same response to the questions. You know that when a guest asks about something, they're going to get the exact right response the way we've crafted it, word for word.”
Over 30 days, Hostie handled 573 conversations (34% of which came in outside business hours) and fully resolved 73% of them without staff. Every caller now receives clear, accurate information and no call is missed.
And with Hostie’s average call lasting just 57 seconds, the restaurant saved 8.57 hours of labor in a single month.
Like many busy restaurants, Rodizio Grill struggled with hosts being pulled away from in-person guests by constant ringing phones.
Hostie changed that. With calls handled automatically, hosts stay focused on hospitality instead of juggling phone interruptions and making guests wait at the door.
Hostie also gives guests the exact information they need. Instantly. Whether a caller is asking about hours, pricing, or a current promotion, Hostie can text accurate, up-to-date details directly to their phone, something that hosts often struggled to do reliably. This means that guests walk away with clear information, and the staff are freed up from hunting down answers during service.
For example, when Rodizio Grill ran a “Half-Price for Teachers” promotion, Hostie was able to text callers a custom graphic with all the details so that the team didn’t have to send it out manually.
Hostie also automatically books and modifies reservations for Rodizio Grill directly in OpenTable, turning phone calls into confirmed revenue without relying on staff.
In just 30 days, Hostie booked 61 reservations (16% of them after hours), totaling 218 covers, along with 14 reservation modifications.
With Hostie answering every call and capturing every booking, guests receive a smoother experience and hosts stay focused on hospitality, not the phone.
One of the biggest unexpected advantages for Rodizio Grill was the visibility Hostie provides. Before Hostie, managers had no way to know what hosts were telling callers and if they were getting the information they needed to want to book a reservation. Now, with instant transcripts, the team can quickly see what a guest asked, what was said in return, and follow up right away if needed. Hostie even flags conversations that may need follow up making it easier to focus on what needs attention.
That same level of real-time insight also helps with urgent, high-value calls by texting managers immediately when Hostie thinks followup is needed with a guest—like when Rodizio Grill received a call from a large group seeking a same-day reservation for 70 people.
“The second I saw the text from Hostie, I called the manager and said, 'call them now,’” said Mark. Within minutes, the team contacted the guest (before they called another restaurant) and secured the entire party. The group arrived just 90 minutes later. That quick response added more than $2,300 of revenue for a lunch party. “I am convinced that if we had not called them back right away, they would have gone somewhere else. Hostie gave us the tools to land that party."
With Hostie managing calls, texts, reservations, and large-party requests, Rodizio Grill delivers a more consistent and guest-focused experience while eliminating the stress of missed calls or misinformation.
If you’re looking to free your staff up to focus on guests while never missing a call, give Hostie a try and see how it makes a difference from the get-go.
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