Chief of Staff

Overview

Hostie is your restaurant’s Virtual Concierge, making sure every call, text, or question gets answered in your voice. Behind the scenes, we handle guest communication, reservations, events, and takeout automatically, all in one place. Hostie takes care of the noise so your staff can focus on the service.

Restaurants across North America use Hostie to ensure no guest goes unanswered while giving their teams more time to focus on hospitality.

Hostie integrates with platforms like OpenTable, Toast, and SevenRooms and is backed by Gradient Ventures (Google’s AI fund), Obvious Ventures (founded by Ev Williams), and leading hospitality investors.

We are now looking for a Chief of Staff to work directly with the CEO and Leadership Team as we scale the company.

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The Opportunity

This is a founder’s office role designed for someone who wants to experience what it’s like to build a company from the ground up.

You will work directly with the CEO and Leadership Team across the most important initiatives at the company, spanning strategy, product, GTM, partnerships, and fundraising.

The Chief of Staff acts as a force multiplier for the Leadership Team, helping turn ideas into execution, ensuring the organization stays aligned as we grow, and jumping on some of the company’s most pressing issues in a very fast paced environment.

What You’ll Work On

Projects will vary depending on company priorities, but may include:

Company Strategy

• Partner with the Leadership Team on strategic initiatives and company planning
• Conduct market analysis and competitive research
• Help define priorities as Hostie scales
  

Go To Market

• Work with the sales and customer success teams on strategic accounts
• Help develop new GTM initiatives and expansion strategies

Product & Operations

• Work with product and engineering to identify operational improvements
• Translate customer feedback into product insights

Fundraising & Investor Relations

• Assist with investor communications and board materials
• Support strategic fundraising initiatives

Who This Role Is Ideal For

We’re looking for someone who thrives in fast paced environments and wants to learn how startups scale from the inside.

Ideal candidates may come from:

• Top MBA programs (HBS, GSB, Wharton, Haas, Sloan, etc.)
• Consulting or investment banking backgrounds
• Early-stage startup experience
• Strong analytical and problem solving environments

You likely have:

• Exceptional curiosity and grit
• Strong communication and writing ability
• Comfort operating in ambiguity
• A bias toward action and ownership

What You’ll Gain

This role provides exposure to the core functions of building a venture-backed startup, including:

• Company strategy
• Operations
• Product development
• Venture fundraising
• Strategic partnerships
• GTM execution
  
  

You will work closely with founders, investors, and operators shaping the future of hospitality technology.

Hostie’s Mission & Values

Our mission is to help restaurants connect with every guest, deliver great service, and grow with smart tools.

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Values

Our values guide decisions under pressure, shape how we collaborate, reflect the behaviors that already make us successful, and make tradeoffs clear.

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• Act like restauranteurs - We take responsibility, move with urgency, stay scrappy, and do whatever it takes to solve problems.
• Lead with hospitality - We lead every aspect of our work with empathy because we’ve been in our customers’ shoes, and we treat every interaction with care.
• Move fast, keep it simple - We ship quickly, design for clarity, listen closely, and improve continuously through feedback and transparency.
• Be a true partner - We show up for our customers before, during, and after service—long after going live—because long term relationships matter.
• Show up authentically - We bring our whole selves, respect every voice, and build trust through genuine collaboration.

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