How an AI Restaurant Reservation System Reduces No-Shows
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The New Hostie x Olo Integration lets restaurants take pickup, delivery, and catering orders by phone or text, then send them straight into the POS with live menu accuracy.
December 8, 2025
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Integration
If you’ve ever watched the phone light up right when the dining room hits full tilt, you know the pressure it creates. Calls come in for pickup, delivery, catering, and last-minute menu tweaks. Your team wants to answer every one of them with care, but there just isn’t enough time and hands to go around.
We built Hostie to help take that pressure off without losing the warmth and responsiveness your guests expect. Now, our virtual concierge integrates directly with Olo so that guests can place orders by phone or text, and every order flows straight into your POS.
Below, we’ll walk through what the integration is and exactly how the ordering journey works for your guests and your team.
Together, Hostie and Olo create a single, connected ordering path, so a guest’s phone or text order moves as smoothly into your kitchen as any online order.
Olo is the digital ordering infrastructure behind your online ordering. In plain terms, it’s where your menus live and where orders get routed into your POS.
Your items, modifiers, pricing, and availability rules are all managed through Olo. When something changes on your menu, Olo updates what guests can order and how those orders print and flow to the kitchen.
This infrastracture keeps your ordering accurate and unified. Whether a guest orders online, through an app, or now over the phone, Olo ensures the order follows the same routing and fulfillment logic your team already trusts.
Hostie is your always-on virtual concierge for calls and texts. It answers every guest in your brand voice, handles reservations, events, and questions, and brings calm back to the phone line when your team is busy.
Now, with the Olo integration, Hostie handles the whole ordering process. A guest can call or text your restaurant number to place their takeout orders, or ask about pickup, delivery, or catering, and Hostie takes the entire order conversationally.
Hostie confirms items and modifiers the same way a strong FOH teammate would. Then it sends the order directly into your Olo environment, where it flows into your POS for kitchen prep.
So instead of silod systems where orders can fall through the cracks or put pressure on busy staff, Hostie submits everything to Olo automatically. Your guests get an easy phone ordering experience. Your staff gets one consistent ordering flow.
When a guest calls or texts, Hostie takes the order and sends it straight into your POS via Olo. That means the kitchen gets a clean ticket without your staff having to enter in anything manually.
Here’s the flow at a glance:
In short: Hostie is the voice. Olo is the backbone.
Here’s what the experience looks like for a guest, step by step:
This integration is designed to make phone ordering feel as smooth as digital ordering, while giving your team room to stay focused on hospitality. Once it’s live, you get:
Phone and text ordering are still a big revenue lane, but they’re also the easiest to lose during a rush. 35% of guests place takeout or delivery orders over the phone. At the same time, 1 in 5 Americans say their calls to restaurants are often or always ignored because staff are busy on the floor.
That gap is exactly where revenue slips away and where guest frustration starts.
With Hostie x Olo, those orders get captured automatically. Your front-of-house stays focused on hospitality, your kitchen gets clean tickets, and guests feel taken care of in the channel they prefer.
It is a direct connection between Hostie and Olo that lets Hostie take full pickup, delivery, and catering orders by phone or text. Hostie handles the guest conversation, pulls from your live Olo menu, and submits orders into Olo automatically so they appear in your POS for prep.
Yes. Guests can place pickup, delivery, or catering orders through a phone call or SMS. We capture the order details conversationally, confirm modifiers, and send the order through Olo into your POS.
As your virtual concierge Hostie is also on 24/7 so guests can place their orders no matter the time.
Hostie is built to handle real restaurant ordering, including modifiers, substitutions, and common allergy notes.
If a request needs a manager or a human call, Hostie can route the guest to your team with the full context of what they already asked for.
Yes. Each location’s menu, hours, and prep times can be configured individually through Olo, and Hostie follows that logic automatically. That means a guest can call one number and still land the right order in the right store without your team manually sorting it out.
Guests still like to order by phone. And now you can support that channel without tying up staff or worrying about misheard details.
With the new Hostie x Olo integration, every phone or text order becomes a seamless extension of your digital ordering flow.
Guests get a human-quality, on-brand conversation. Orders get captured 24/7. Your POS receives clean, accurate tickets powered by your live Olo menu. And your team stays present on the floor.
If you want to see what this looks like in your operation, we would love to walk you through it. Start your free trial and see Hostie and its integrations in action.
