Your Virtual Concierge Just Got an Upgrade: Hostie x OpenTable

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It’s 6:30 on a Friday night. The dining room’s full, the phone is ringing off the hook, and someone just asked if you can host a 20-person birthday dinner tomorrow. Sound familiar?

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For restaurants, this scenario plays out all too often. Missed calls mean missed covers, lost event leads, and stressed-out staff. 

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Guests want fast answers, but your team only has so many hands. In fact, 69% of Americans say they’ll give up on a restaurant entirely if no one answers the phone.

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That’s where our new partnership with OpenTable comes in.

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Meet the Partners: OpenTable x Hostie

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OpenTable is a global leader in restaurant tech and part of Booking Holdings, Inc. The platform helps more than 60,000 restaurants worldwide fill 1.8 billion seats a year. 

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OpenTable’s world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

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Hostie is a virtual concierge platform created by restaurant operators for restaurant operators. 

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By handling routine communication (calls, texts, emails, and FAQs), Hostie frees staff to focus on delivering great in-person hospitality. 

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What They Bring to the Table

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So how does this partnership actually work in practice?

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• A guest calls or texts in any of 20+ languages.
• Hostie, your always-on virtual concierge, answers right away.
• If it’s a reservation, Hostie checks real-time availability in OpenTable and confirms the booking instantly.
• Special requests, private dining inquiries, or ordering needs trigger instant notifications for your team.
• Every interaction is logged with a complete transcript, so you’ve got visibility into guest preferences before service even begins.

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Hostie is the voice at the door; OpenTable is the system behind the scenes. Together, they make sure no call gets missed, no request falls through the cracks, and every reservation is handled seamlessly with AI-powered voice technology.

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Why It Matters

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Missing a reservation request, a takeout order, or an inquiry about a private dining room can mean losing hundreds, sometimes thousands, of dollars in revenue. 

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And with many restaurants still operating with reduced staff while guest expectations climb higher, those missed opportunities add up fast. 

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• For your staff: No more juggling phones while trying to seat tables or greet guests. Imagine a host who doesn’t have to choose between answering a ringing phone and giving a warm welcome. Hostie’s virtual concierge is already handling the call and syncing the booking into OpenTable.
• For managers: Fewer missed covers mean more revenue. And with instant notifications about special requests or event leads, you can respond quickly and secure those high-value bookings. Hostie creates action items for you, allowing you and your staff to follow up on revenue generating opportunities.
• For diners: No busy signals, no language barriers, and the freedom to connect however they prefer (by call, text, or through OpenTable) in more than 20 languages.

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Bottom line: this integration isn’t just about handling customer calls. It’s about boosting reservations, enhancing efficiency, streamlining operations, and making hospitality more accessible to every guest.

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The Numbers Speak for Themselves

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Hostie has already shown how powerful a virtual concierge can be for restaurants:

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• 400,000+ guest calls answered, so diners don’t give up when no one picks up.
• 81% of calls are resolved automatically, freeing up staff to focus on service.
• 97% satisfaction rate, proving guests are happy with quick, reliable answers.
• Scaled from 5 pilot restaurants in 2024 to 200+ locations across New York, Los Angeles, San Francisco, and beyond.

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As the global leader in online reservations, OpenTable brings unmatched scale and proven results:

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• 1.8 billion seats are filled every year across more than 60,000 restaurants worldwide.
• Trusted since 1998 to help restaurants streamline reservations and operations.
• Tools like benchmark reporting, revenue forecasting, and diner insights that help operators optimize performance and stay competitive.
• Case studies show how OpenTable supports groups like Kimpton Hotels and Restaurants, empowering them to personalize service and grow consistently.

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How The Hostie x OpenTable Integration Works

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So what does the Hostie x OpenTable integration actually look like in action? It’s simple for both staff and guests:

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1. A guest calls or texts your restaurant to request a date and time.
2. Hostie picks up right away, checks your real-time availability in OpenTable, and confirms the booking.
3. If the requested slot isn’t available, Hostie suggests alternate times, so the guest never hits a dead end.
4. Once confirmed, Hostie books the reservation directly into OpenTable and, if needed, texts the guest a credit card link to secure the table.

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From the guest’s perspective, it feels seamless. From the restaurant’s side, it means fewer missed calls, smoother reservations, and more time for staff to focus on hospitality.

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On their own, both platforms deliver serious results. But combined, the impact multiplies. 

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Two Teams, One Vision

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“This partnership with OpenTable represents exactly the kind of innovation the restaurant industry needs right now,” said Randall Hom, Co-founder and CEO at Hostie. “We’re not replacing human hospitality – we’re enhancing it. Our virtual concierge takes care of the routine back-and-forth so staff can focus on creating those magical in-person moments that keep guests coming back.”

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And from the OpenTable team:

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"We're always looking for innovative ways to help our restaurant partners better serve their guests," said [Executive Name, Title] at OpenTable. "Hostie's AI-powered communication platform opens up entirely new channels for diners to connect with restaurants – whether that's a guest who prefers to text, speaks a different language, or simply can't get through during a busy dinner rush. We're excited by the new possibilities this partnership opens up for the industry."

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At the heart of both perspectives is the same goal: making it easier for every guest to feel welcomed and cared for.

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Ready to See Hostie x OpenTable in Action?

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If you’re already using OpenTable, connect your OpenTable account today and start capturing every call, text, and request, while streamlining your operations in the process. 

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Setup is simple. No complex onboarding needed.

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Not on Hostie yet? Start your integration setup now. Try Hostie free and see for yourself how your virtual concierge handles reservations and leads in real time.

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Because at the end of the day, hospitality isn’t about picking up the phone. It’s about welcoming guests, anticipating their needs, and delivering experiences that keep them coming back. 

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With Hostie x OpenTable, you can finally spend more time doing exactly that.

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