Hostie vs SoundHound: Which Platform Fits Your Restaurant Best?
Comparison
See how restaurants use Hostie’s Resy Integration to handle calls, book tables, and personalize every guest experience.
November 17, 2025
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Integration
Every restaurant operator knows the sound of a ringing phone during dinner rush. One call after another, while guests wait to be seated and hosts juggle walk-ins and last-minute changes. It’s stressful and it’s never-ending.
But it doesn’t have to be. By connecting Hostie directly to your Resy system, you can automate communication and deliver a smoother guest experience around the clock.
Here’s how Hostie’s Resy Integration helps restaurants fill more tables and keep hospitality personal, even when the phones don’t stop ringing.
Our Resy integration connects your Hostie Premium plan with the Resy Platform 360, allowing our intelligent phone assistant to communicate directly with your live reservation data.
When guests call or text your restaurant, Hostie checks your real-time availability in Resy, books new reservations, modifies existing ones, or logs cancellations.
It’s also all done automatically, following the same availability your team set up in Resy. There’s no guesswork or deviation from your rules. Hostie simply uses the same Resy configuration your team already trusts, ensuring every booking fits your floor plan and flow.
Setup is quick: just create a Resy account for Hostie and we’ll take care of the rest.
Does it sound too good to be true? Luckily, it’s not. Here’s what happens behind the scenes when a guest calls your restaurant with a Hostie and Resy integration.
The moment the phone rings, Hostie picks up in a friendly and human tone. There’s no hold music and no voicemail, just a calm, conversational greeting.
Guests can book a table, adjust their reservation time or cancel, or ask questions about hours and menu items.
Hostie listens like a seasoned restaurant host. It understands tone and context and keeps the interaction warm and personable – just like your best front-of-house team member would.
Behind the scenes, Hostie connects straight to your Resy Platform 360 account. It instantly checks for open tables and follows the same rules you’ve already set up in Resy, including available party sizes, pacing, timing, and availability.
If a slot’s full, Hostie automatically suggests the next best options pulled directly from your live Resy data. Once the guest confirms, the reservation shows up in your Resy dashboard instantly, exactly as if your staff had booked it manually.
As soon as a booking is made, the guest gets a confirmation text right away.
Every call, message, and transcript is automatically saved in your Hostie dashboard, so you can see who reached out, what they asked, and how many calls turned into reservations. You don’t have to go digging through piles of notes for information.
Hostie also syncs with your Resy guest profiles, so it can recognize familiar diners. Maybe it’s a couple who always book the same booth or a regular with dietary preferences. Whichever they are, Hostie will greet them by name and keep the conversation personal.
It’s the same level of care your guests get in person, only now it starts before they even walk through the door. And it takes a lot less out of your team.
When you connect Hostie with Resy Platform 360, the payoff goes far beyond saving a few minutes on the phone. It changes how your restaurant communicates and how your team works.
Every restaurant knows that one missed call can cost a table. Or worse, a repeat guest. With Hostie answering every call right away, that worry disappears.
Whether it’s the middle of Saturday service or two a.m. after closing, guests still reach a friendly voice ready to help. Instead of losing business to unanswered phones, you keep those seats filled and your reputation for excellent service intact.
Nothing is more frustrating than being left on hold. Hostie fixes that by giving diners quick, accurate answers the second they reach out. Need to change a time, add a guest, or double-check parking? Done.
The conversation feels natural, polite, and perfectly in tune with your restaurant’s personality. Guests hang up thinking, “That was easy.”
When hosts aren’t tied to the phone, they can actually host. They greet guests, manage walk-ins, and maintain a smooth and calm flow on the floor.
Hostie quietly handles the repetitive questions (hours, menus, reservation tweaks, dietary concerns), so your staff can focus on eye contact and smiles instead of missed rings. That balance makes the whole operation feel lighter and more personal.
The reality is, people want to book when it’s convenient for them, not when your host stand is open. Hostie keeps the line open, so those off-hour calls actually show up on your books the next day.
Over time, those extra bookings fill what used to be dead space on the calendar. The result is simple: more guests and a steady increase in your return on investment.
Every call and message tells a story about your business. Hostie tracks those stories and then organizes them in one clean dashboard.
Patterns emerge: which nights drive the most calls, what guests ask before holidays, how often a conversation turns into a booking, and where to adjust staffing or hours to match demand. With that kind of insight, you can fine-tune schedules, adjust promotions, and plan smarter.
The Stinking Rose Group (home to beloved Bay Area restaurants like The Stinking Rose, The Franciscan Crab, and The Dead Fish) turned to Hostie to help manage overwhelming call volume across multiple locations.
Before Hostie, hosts often juggled phones and floor duties, leaving calls unanswered during peak hours. After implementing Hostie’s Resy Integration, every call is automatically answered, and bookings sync instantly with Resy.
In the first six months, Hostie handled 24,000 calls, fully resolved 80% of them, and created 4,700 reservations – saving hosts 403 hours of phone time. The Franciscan Crab alone saw a 117% increase in over-the-phone bookings in its first month.
Co-owner Dante Serafini says it best:
“The benefit of Hostie is having someone answer the phone all the time, the same way. Collecting the information with every phone call that comes in, as opposed to a real person who has no time to answer the phone.”
The Stinking Rose Group has kept service focused on guests in the dining room, while ensuring every call turns into a conversation, not a missed opportunity.
Yes. Hostie connects directly with Resy Platform 360, ensuring live two-way synchronization for all reservation activity.
To enable the integration, your restaurant will need Hostie’s Premium plan, which unlocks automated booking, call logging, and guest analytics.
Yes. Hostie follows the same Resy settings your team already uses for large parties, special requests, or private dining inquiries. If an event requires manual approval, Hostie logs the lead for your team to review, so nothing slips through the cracks.
Hostie always checks Resy in real time. If a table becomes unavailable while a guest is on the phone, Hostie immediately refreshes your live data and offers the next best times. This ensures that every confirmed booking aligns perfectly with your Resy floor plan and pacing rules.
Yes. Hostie is available 24/7, so your restaurant stays “open” for reservations even when your staff isn’t. Guests can call or text at any time to book, modify, or cancel. Every interaction is logged, meaning you’ll see exactly what happened overnight when you open the next day.
Hospitality starts long before a guest sits down. It begins the moment they call to book a table or check availability. Those early interactions set the tone for everything that follows.
Hostie answers every call, syncs reservations in real time with Resy Platform 360, and gives guests the same friendly, accurate response at any hour. That consistency helps your team stay focused on in-person service while every guest gets the quick, reliable experience they expect.
Ready to see how automated reservations can lighten the load for your front-of-house team? Connect Hostie to your Resy account today.
