Customer Reviews

“One of the challenges we had was consistency of the message to our guests when they called, so when we were introduced to Hostie, that was one of the first things I noticed that it fixed. Hostie is going to give the same response to the questions. You know that when a guest asks about something, they're going to get the exact right response the way we've crafted it, word for word.”

Mark Chapman, Owner

Rodizio Grill

“The second I saw the text from Hostie, I called the manager and said, 'call them now,’” said Mark. Within minutes, the team contacted the guest (before they called another restaurant) and secured the entire party. The group arrived just 90 minutes later. That quick response added more than $2,300 of revenue for a lunch party. “I am convinced that if we had not called them back right away, they would have gone somewhere else. Hostie gave us the tools to land that party."

Mark Chapman, Owner

Rodizio Grill

"Speaking with Hostie and with Randall, we felt the connection that we thought would work in terms of personality fit. They're local and they were able to answer all of our questions."

Chris Tan, Operations Manager

Burma Food Group

“Fewer people walk in frustrated and the host gets to spend more time with people who are stoked to be here. People are getting quicker responses from AI, and that makes them more open to the technology.”

Amanda Flores, Director of Ops

Flour + Water Hospitality Group

“I spoke with Randall immediately and connected because we both have family-run restaurants and he understands the unique challenges. We're not a corporation. He really understood.”

Suki Skye, Co-Founder

DACHA Kitchen & Bar

Hostie allows our team to stay off the phone while still handling common guest questions and reservation-related calls, such as cancellations or party size changes. It has improved over time, now collecting large party inquiries and syncing them directly with Perfect Venue instead of relying on guests to fill out forms. The integration was seamless, and the Hostie team has been consistently involved, ensuring the AI delivers accurate information and supports our team effectively.

Michelle Mah, Director of Ops

Slanted Door Group