Hostie’s Virtual Concierge now integrates directly with Olo — letting restaurants take orders by phone or text automatically, with each order flowing straight into your POS.
Whether a guest calls for pickup, delivery, or catering, Hostie captures the order details conversationally, confirms the menu items and modifiers, and sends them directly into your POS for kitchen prep — powered by Olo’s digital ordering backbone.
Why It Matters
- Capture every order: Guests can place full takeout and delivery orders over the phone or SMS, 24/7 — even when your team is busy or the restaurant is closed.
- No redirects, no drop-offs: Orders are taken directly inside the Hostie conversation and submitted into your Olo environment automatically.
- Built for accuracy: Hostie reads from live Olo menus, pricing, and availability, ensuring orders are correct and up-to-date.
- Seamless with your POS: Orders appear instantly in your POS (via Olo), just like an online or app order.
- Human-quality interactions: Conversational ordering that sounds like your brand — not a bot.
How It Works
- Guest calls or texts your restaurant’s number.
- Hostie greets them in your brand’s voice and asks what they’d like to order.
- Menu sync: Hostie uses your live Olo menu, modifiers, and pricing to build the order.
- Order confirmation: Hostie repeats the order for accuracy and confirms pickup or delivery details.
- POS sync: The order is sent directly into Olo and automatically appears in your POS.
- Guest receives confirmation: Hostie provides order details and estimated time — just like your team would.
Capabilities
- Two-way conversational ordering for pickup, delivery, and catering.
- Live Olo menu sync: Menu items, modifiers, availability, and pricing are always current.
- POS integration: Orders route through Olo into your POS for seamless fulfillment.
- Automated guest communication: Order confirmations, ETA updates, and reminders.
- Multi-location support: Each location’s menus, hours, and prep times are individually configured.
- Smart routing: Hostie can still transfer to a manager or staff member when needed.
- Analytics & reporting: Track order volume, call resolution, and sales generated via Hostie.
Operator Benefits
- Increased revenue: Never miss a high-intent phone or text order again.
- Reduced labor pressure: Hostie handles the call volume so staff can focus on hospitality.
- Consistent accuracy: Live integration means no manual entry errors or outdated menu items.
- Better guest experience: Guests can place orders conversationally — no app downloads or online menus needed.
- After-hours coverage: Capture late-night or early-morning orders even when you’re closed.
