Background

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For over twenty years, Burma Food Group has committed themselves to bringing delicious, high-quality Burmese food to San Francisco and beyond. Starting in 1992 with Burma Superstar, they have since expanded to seven locations across the Bay Area.

When opening their newest location, Teakwood, in 2023, the team began noticing some issues with their phone system. During lunch and dinner services, answering the phone fell to whoever was available—whether a server, busser, or host—pulling staff away from the floor. Between services and after-hours, missed calls became increasingly common. Suspecting many of these calls were about reservations, Operations Manager Chris Tan began searching for a way to eliminate missed calls.

Chris initially explored Slang, but Chris and his team didn’t see them as the right fit. They needed a company that deeply understood their business and provided exceptional onboarding and support.

Enter Hostie.

“Speaking with Hostie and with Randall, we felt the connection that we thought would work in terms of personality fit. They’re local and they were able to answer all of our questions”
- Chris Tan, Operations Manager

Burma Food Group started with Hostie in 2025. Here’s how it improved service and boosted over-the-phone covers by 141%. 

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Challenge: Manage reservations in between and after services

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Because of Hostie’s integration with their reservation software, Teakwood doesn’t have to worry about missing potential reservations during off hours or busy service, Jazmine’s automatically booking them 24/7. 

Over their first month using Hostie: 

• Over-the-phone bookings at Teakwood have nearly tripled
• ‍Walk-ins increased 31%
• Missed calls are a thing of the past

Challenge: Handle the phone without detracting from floor service

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Managing restaurants as popular as Burma Love’s three locations is no small task. Hostie helps keep staff engaged with the guests in front of them, while ensuring callers get the responses they need. 

“Its definitely improved my day-to-day. I love not having to hear the phone ringing when we’re in the middle of dinner service when I have a line of guests in front of me” says Bianca Decker, a general manager at Burma Love, “It allows me to be available for people in a better way.”

Hostie has allowed Burma Food Group’s staff to be focused on what truly matters: providing an exceptional guest experience.

“It solves multiple problems at once, there's the labor of savings, the service that we’re able to provide, more service available to provide on the floor, and having someone to be able to answer the phones”
- Chris Tan, Operations Manager

‍Try Hostie today and make sure you never miss a call again.

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