Background: Behind the Scenes of St. Paul’s Most Playful Venue and Its Call Crisis

In 2017, Can Can Wonderland opened its doors in St. Paul, transforming the historic American Can Company building into a one-of-a-kind destination. Today, it buzzes with energy as guests enjoy live entertainment, indoor mini-golf, vintage arcade games, karaoke, and more.

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But with so many attractions under one roof came a new challenge: nonstop calls and guests with questions. Incoming queries poured in, asking about everything from mini golf to food and events, leaving the reception team juggling endless FAQs against the backdrop of the venue’s lively atmosphere. After hours, most of those questions were missed and went unanswered or got sent straight to voicemail.

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“The former voicemail system preexisted any of us in leadership now,” said Jeannie Kenevan, Director of Marketing, “It was basically a voice mailbox with a pretty standard call tree.”

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Faced with nonstop asks and an outdated voicemail system, the team realized they needed help and was referred to Hostie.

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"We have lots of different things. We have food and beverage, we have an award-winning mini golf course, we have unlimited arcade games that range from vintage to modern, and we do shows, live music, and events. The reason guests could be calling could be a multitude of different things,” remarked Liza Sterletske, COO of Eclective Creative Collective.

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The sheer variety of attractions meant the phones never stopped ringing, and staff couldn’t keep up with the constant stream of guest questions.

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In June 2024, Can Can Wonderland started using Hostie and the nonstop FAQs finally had a solution. 

Challenge: Answer Complex Questions About Everything the Venue has to Offer

Since onboarding Hostie, Can Can Wonderland’s staff can focus fully on in-person guests while Candice fields all the questions.

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From “What music is playing tonight?” to “When’s the best time to arrive for mini golf?” – and even long strings of back-to-back questions – Candice handles it all.

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Challenge: Answer and Manage the Phone After Hours 

With Hostie, Can Can Wonderland never misses a call, even when the reception desk is closed. Candice answers the phone during the day and after hours so that guests always get the information they need, no matter what time they call.

“Now that we can see the transcripts, we can track how many people call in for different reasons,” added Jeannie. “In this day and age, you’d assume guests would just check the website or Google, but that’s not the case. Many still prefer to call and ask directly.”

Since onboarding, Candice has handled 1,100 guest conversations, fully resolving 71% without transferring to staff. With each call wrapped up in about a minute, Hostie provides guests with quick and reliable answers 24/7. 

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Free up your team, delight your guests, and never miss a call again. Try Hostie today.

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