We’re excited to announce a new partnership with Yelp that expands how restaurants connect with guests using agentic AI. Through Yelp Guest Manager, its comprehensive front-of-house platform, this integration enables our AI voice agent, Jasmine, to access real-time wait times and add callers directly to a restaurant’s waitlist – streamlining the experience for guests and taking repetitive tasks off the plates of busy staff. 

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For restaurants already using Yelp Guest Manager to manage reservations and walk-in queues, this adds a powerful new layer of automation. Now, when a guest calls to ask “How long is the wait?”, Jasmine can:

• Instantly check Yelp Guest Manager
• Provides an accurate, real-time wait estimate
• Add the caller to the waitlist – no manual entry required

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It’s fast, accurate and removes friction for both staff and guests. That kind of real-time adaptability is essential in the fast-paced, often chaotic world of restaurants and bars – and, until now, it simply didn’t exist. 

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Why it matters

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Too many restaurants lose revenue due to the friction guests experience just trying to get through on the phone. This integration helps solve that by: 

• Meeting guest demand in real time
• Capturing revenue that would otherwise be missed
• Letting your team focus on what really matters: delivering an exceptional in-person experience 

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Millions of people rely on Yelp every day to connect with their favorite businesses. We’re excited to enhance that experience by helping restaurants easily answer one of the most common questions guests ask: “How long is the wait?”

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Guests are ready for AI (yes, really)

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This integration comes as more diners warm up to using AI for mundane tasks, like booking reservations. According to a recent Harris Survey poll conducted on behalf of Hostie:

• 89% of Americans say they’d be open to using an AI agent to interact with a restaurant
• 47% would use AI agents to make reservations
• 42% would use it to receive real-time updates on waitlists and availability

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AI isn’t just a tech trend – it’s quickly becoming an expected part of everyday interactions – and that includes hospitality. 

And it’s working…

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Since launching in 2024, we have:

• Answered over 200,000 guest calls
• Helped restaurants recover missed interactions and increase walk-ins
• Boosted reservation covers across 100+ locations in New York, Los Angeles, San Francisco, and beyond

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What started as a pilot with five restaurants has grown into a nationwide network of partners, including Michelin-starred and James Beard–honored kitchens. And this new integration with Yelp is just the beginning. 

If you're interested in seeing how the integration works, book a 15-minute demo today.

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